DOSS Assistance PlusDOSS Assistance PlusDOSS Assistance Plus

Plus Assistance

Customer care is our priority, which is why we support your business’s continuous improvement through a service that provides dedicated assistance and maintenance.

600+ Routine maintenance interventions
700+ Extraordinary maintenance interventions
24H SLA response time
600+ Hours of remote connection
4K+ Replaced parts
700+ Hours of training
  • 24/7 Availability

    Our staff is qualified and trained to quickly and efficiently resolve all issues related to sorting machines.

  • On-site support

    We're just steps away! Our engineers and service technicians guarantee expert and qualified on-site assistance.

  • 360° customer service

    Through our customer service, we guarantee that clients get the full value out of the products/services that they have purchased. Our objective is to improve the overall customer experience.

  • HQ Supervision

    Our technicians are constantly supported and supervised by our HQ. All corporate functions collaborate to strengthen our partnership with our clients.

  • Continuous improvement

    The analysis of data related to installed machines and potential malfunctions/usage issues translates into an improvement in design/production, also in response to market demands.

  • Ticketing in the machine

    Opening tickets directly in the machine makes it possible to quickly identify issues and communicate effectively with our team of experts. It also makes dedicated reports immediately available.

    Request information

    For more information about our company or products, or if you have a question or require clarification, call us or fill out the form located next to this message. Our staff will get back to you as soon as possible.

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    +39 030 770 3191

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